Expertise
Digital Service Workflow Design
Designing end-to-end digital service workflows that transform complex manual processes into scalable and user-centric experiences.
What I bring
I design digital workflows that turn fragmented service processes into connected, guided, and automated user journeys. This includes application workflows, citizen services, internal operational processes, case management, approvals, notifications, and multi-step service orchestration.
Great workflow automation is about designing processes that are reliable, visible, and scalable — not just removing manual steps.
Where I have applied this expertise
MyMaribyrnong Digital Services Transformation Platform
Connected multiple council services into a unified digital workflow platform.
Health Business Application Portal
Guided application workflow design for public-facing services.
Building Permit Application Management System
Structured digital workflow design for complex permit services.