Workflow Automation
Designing intelligent, scalable workflow automation solutions that streamline business processes, reduce manual effort, and improve service delivery across Salesforce and integrated enterprise platforms.
What I bring
I specialise in workflow automation that transforms complex manual processes into structured, scalable, and reliable digital workflows. My work includes process orchestration across Salesforce Flows, Apex, OmniStudio, scheduled jobs, trigger-based automation, email workflows, document generation, payment orchestration, and cross-system integrations. The focus is always on reducing operational friction while improving visibility, governance, and user experience.
Where I have applied this expertise
Automated Document Generation Framework
Designed automated document workflows using OmniStudio, Salesforce, and downstream process triggers.
Advanced Case Email Quick Action Framework
Implemented workflow-driven email automation, template rendering, attachments, and threaded case communication.
Council Application Fee Payment Automation
Automated fee selection, GST logic, transaction orchestration, and payment lifecycle workflows.
MyMaribyrnong Digital Services Transformation Platform
Connected multiple council services into one automated workflow ecosystem across forms, payments, and notifications.