OmniStudio & OmniScript
Designing guided, scalable, and reusable digital service experiences using Salesforce OmniStudio, OmniScript, FlexCards, Integration Procedures, and document generation workflows.
What I bring
I specialise in building end-to-end digital service journeys using Salesforce OmniStudio and OmniScript. My work focuses on transforming complex business processes into structured multi-step experiences that guide users through forms, validations, payments, document generation, and integrations. I design reusable OmniStudio patterns that can support multiple business services while keeping the experience intuitive for users and maintainable for the organisation.
Where I have applied this expertise
OmniScript Multi-Line Payment Processing Engine
Designed a reusable OmniScript-driven payment engine supporting multi-line transactions, cart orchestration, and payment gateway redirection.
MyMaribyrnong Digital Services Transformation Platform
Implemented reusable OmniStudio workflows for digital council services, applications, payments, and automated workflows.
Automated Document Generation Framework
Built OmniStudio document generation and workflow patterns to automate output creation and downstream service actions.
Building Permit Application Management System
Applied multi-step OmniStudio workflow patterns for guided permit applications, validations, documents, and payments.