Experience Cloud
Designing secure, user-friendly, and scalable digital portals in Salesforce Experience Cloud for citizens, businesses, applicants, and external users.
What I bring
I design Salesforce Experience Cloud solutions that turn complex business processes into guided digital service experiences. My work focuses on creating portals that are easy for users to navigate while still supporting strong security, structured data capture, workflow automation, and integration with backend systems. This includes public-facing applications, external user journeys, secure access patterns, and service portals that connect directly into Salesforce operations.
Where I have applied this expertise
Health Business Application Portal
Designed a guided digital application portal in Salesforce for health business services, including validation, uploads, payments, and workflow integration.
Building Permit Application Management System
Built a structured digital permit experience in Salesforce Experience Cloud with applicant flows, validation, document handling, and payments.
MyMaribyrnong Digital Services Transformation Platform
Delivered a broader digital services platform that connected citizen-facing experiences with workflow automation, integrations, and council services.
Enterprise Salesforce Solution Architecture for Local Government
Architected scalable Experience Cloud patterns as part of a wider enterprise Salesforce service ecosystem.