My Projects
AI
AI Powered Email Extraction And Case Matching Tool
How I designed an intelligent Salesforce solution that extracts emails from unstructured text, matches contacts and related cases, and accelerates service response workflows using AI-assisted triage.
Automated Document Generation Framework
How I designed a reusable document generation framework in Salesforce to automate templates, data binding, PDF output, attachments, and downstream communication workflows across multiple council services.
Analytics
Enterprise Data Governance & Cleansing Initiative
How I led a large-scale data quality and governance initiative to standardise, cleanse, validate, and operationalise trusted data across enterprise reporting, Salesforce workflows, and business operations.
Power BI Reporting & Analytics Dashboard
How I designed reporting and analytics dashboards that transformed operational data into actionable insights, improving visibility, decision-making, and performance tracking across business processes.
Apps
Building Permit Application Management System
How I designed a Salesforce-based application management system for building permits, bringing together applicant capture, builder and surveyor validation, document handling, payments, and workflow automation into one connected digital process.
Health Business Application Portal
How I designed a digital application portal for health-related business services, bringing together guided forms, applicant validation, payments, document uploads, workflow automation, and a more seamless customer experience in Salesforce.
Architecture
Enterprise Salesforce Solution Architecture For Local Government
How I architect enterprise-grade Salesforce solutions for local government services, bringing together citizen experience, workflow automation, secure integrations, data governance, and scalable digital transformation.
MyMaribyrnong Digital Services Transformation Platform
How I helped design and deliver a scalable Salesforce-based digital services platform that unified council applications, payments, automation, integrations, and citizen experience into one connected ecosystem.
Integrations
External Identity & Access Integration Architecture
How I designed a secure identity and access architecture integrating external users, internal staff authentication, SSO, role-based access controls, and system-to-system trust across Salesforce and enterprise platforms.
MuleSoft Case API For Contractor Handheld RFID Devices
How I designed a MuleSoft-powered case API to deliver actionable Salesforce case data to contractor handheld devices, enabling field operations, RFID-related workflows, and next-day service execution through a secure integration layer.
Payments
Council Application Fee Payment Automation
How I designed a Salesforce-based fee and payment automation solution that streamlined council application payments through structured fee selection, GST handling, transaction creation, payment orchestration, and real-time visibility.
OmniScript Multi Line Payment Processing Engine
How I designed a reusable OmniScript-based payment engine that handled multi-line fees, GST logic, cart and transaction orchestration, gateway redirection, and structured payment processing across multiple Salesforce application workflows.