Technical Solutions Architect · Salesforce · AI · Integration
Designing intelligent digital systems that turn
complex processes into scalable solutions
I’m Muhammad, a Melbourne-based Technical Solutions Architect specialising in Salesforce,
AI-driven automation, enterprise integrations, identity and access management, and data-led
digital transformation. I design end-to-end platforms that connect systems, streamline operations,
and improve real-world service delivery.
Based in Melbourne
Salesforce Architecture
AI & Automation
MuleSoft & APIs
Power BI & Data
IAM & Security
Who I Am
I currently work as a Technical Solutions Architect at Maribyrnong City Council, where I design,
implement, and oversee Salesforce-based digital transformation solutions that bring together
citizen-facing services, automation, payments, documents, data, and integrations into one connected ecosystem.
My work spans architecture, custom development, API integration, security, analytics, and stakeholder alignment.
Over time, I’ve grown from business analysis into technical architecture, combining strong business understanding
with hands-on delivery across Salesforce OmniStudio, Lightning Web Components, Apex, MuleSoft, Experience Cloud,
identity architecture, Power BI, SQL, and enterprise systems integration.
28
Certifications
5+
Years of Experience
7
Architect Credentials
3
Academic Qualifications
Tech Stack
☁
Salesforce Architecture
SC
Service Cloud
EC
Experience Cloud
◎
OmniStudio
⚙
Flow & Automation
ID
Salesforce Security & IAM
{}
Apex
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Lightning Web Components (LWC)
DB
SOQL / SOSL
⚙
Custom Metadata & Config-Driven Design
⇄
MuleSoft (Anypoint Platform)
API
API Design (REST/SOAP)
🔐
Named Credentials & Auth Flows
⚡
Event-Driven Integration
🌐
External System Integration
$
BPOINT Payments Integration
💳
Payment & Transaction Data Models
◎
OmniScript Payment Orchestration
▣
Power BI
⌘
SQL
PQ
Power Query
📊
Data Modelling & ETL
🧹
Data Cleaning & Transformation
AU
Authority (Civica)
🏗
Property & Permit Systems Integration
📍
GIS & Address Validation (QAS)
✔
VBA (Builder/Supplier Validation)
📄
OmniStudio Document Generation
🧾
Template-Based Automation
✉
Email Automation & Case Management
🏛
Solution Architecture
🔗
Enterprise Integration Patterns
📐
Scalable System Design
🔑
Identity & Access Management (SSO, OAuth, SAML)
🖥
VS Code
⎇
Git & Version Control
📬
Postman / API Testing
🧩
MuleSoft Anypoint Studio
🤝
Stakeholder Engagement
📈
Business Analysis
⚙
Process Automation Strategy
🚀
Technical Leadership
Licenses & Certifications
SF
Salesforce Certified Service Cloud Consultant
SF
Salesforce Certified Experience Cloud Consultant
SF
Salesforce Certified System Architect
SF
Salesforce Certified Platform Integration Architect
SF
Salesforce Certified MuleSoft Integration Foundations
SF
Salesforce Certified Platform Developer I
SF
Salesforce Certified Application Architect
SF
Salesforce Certified Omnistudio Developer
SF
Salesforce Certified Platform Identity and Access Management Architect
SF
Salesforce Certified Platform Development Lifecycle and Deployment Architect
SF
Salesforce Certified Platform Data Architect
SF
Salesforce Certified Platform Sharing and Visibility Architect
SF
Salesforce Certified Platform App Builder
AX
ITIL® Foundation Certificate in IT Service Management
IBM
Python for Data Science and AI
UP
Customer Analytics
MC
Effective Communication Skills - Special Acknowledgement
IN
Learning Salesforce for Admins
MS
Microsoft Office Specialist Excel 2016
MS
Microsoft Office Specialist Word 2016
MS
Microsoft Office Specialist PowerPoint 2016
What I Build
Salesforce Architecture
Designing scalable Experience Cloud, OmniStudio, LWC, and Apex solutions for complex service workflows,
digital forms, self-service portals, and automation-heavy enterprise processes.
AI & Automation
Turning manual operational steps into intelligent workflows with automation logic, guided digital experiences,
structured data capture, and reusable technical patterns that reduce friction and effort.
Enterprise Integration
Connecting Salesforce with external systems such as payment gateways, Authority/Civica platforms,
external APIs, and middleware through secure integration patterns using MuleSoft and modern API design.
Identity & Security
Applying architect-level thinking to IAM, SSO, OAuth, Experience Cloud access models, authentication flows,
and security design so systems remain both usable and trustworthy.
Data, Reporting & Insight
Building reporting and analytics capability through Power BI, SQL, Power Query, and structured data design,
helping teams move from fragmented reporting to decision-ready insight.
Technical Delivery with Business Context
I bridge technical execution and business value, translating stakeholder needs into workable architecture,
implementation plans, and systems that solve real organisational problems.
Impact Highlights
End-to-End
Architecture across digital forms, payments, automation, integrations, and reporting
Cross-System
Experience connecting Salesforce with BPOINT, Authority/Civica, APIs, and middleware
Architect-Level
Strong focus on integration design, IAM, maintainability, and platform scalability
Hands-On
Practical delivery across LWC, Apex, OmniStudio, Power BI, SQL, and automation
Selected Work
Government Digital Transformation Platform
Designed and delivered Salesforce-based citizen service solutions that bring together forms,
guided workflows, document generation, automation, and operational process improvement.
Salesforce
OmniStudio
Experience Cloud
LWC
Integrated Payment & Transaction Architecture
Built payment orchestration patterns involving carts, transactions, payment line creation,
return flows, and gateway integration to support digital applications and service payments.
BPOINT
Payments
Salesforce
Architecture
Connected Enterprise Integrations
Architected secure integration patterns between Salesforce and external platforms including
Authority/Civica systems, APIs, middleware, and operational services.
MuleSoft
REST APIs
System Integration
Security
Data & Reporting Enablement
Improved reporting quality and data usability through Power BI, SQL, and Power Query work,
helping translate raw operational data into structured insight.
Power BI
SQL
Power Query
Analytics
Professional Journey
Technical Solutions Architect
Leading architecture and delivery of scalable Salesforce solutions for digital transformation,
integration, payments, IAM, and citizen-facing service workflows at Maribyrnong City Council.
Technical Business Analyst
Built the foundation by translating business needs into technical design, process improvement,
and practical implementation strategies across systems and teams.
Educator & Analyst Background
My earlier experience in teaching and business analysis helped shape the communication style I bring
to architecture: clear, structured, and focused on making complex ideas understandable.
Continuous Growth
I continue to deepen my expertise across Salesforce architecture, integration design, identity,
automation, and enterprise solution strategy, with a strong interest in AI-enabled systems.
I don’t just build systems. I design connected digital experiences that make services more efficient,
more scalable, and easier for people to use.
Work Experience
Technical Solutions Architect
Maribyrnong City Council · May 2025 – Present
Designing and delivering end-to-end Salesforce-based digital transformation solutions across council services. Leading solution architecture for Experience Cloud, OmniStudio, payment integrations, secure APIs, automation, and connected service platforms.
Technical Business Analyst
Maribyrnong City Council · Mar 2022 – May 2025
Translated complex business requirements into practical technical solutions, improved customer-facing digital workflows, supported integrations and automation, and helped shape scalable service delivery outcomes.
Visiting Faculty
Institute of Business Administration · Feb 2022 – Jan 2023
Taught data manipulation and data visualisation with a practical focus on analytics, business intelligence, and real-world reporting.
Consulting & Analytics Roles
Melbourne Innovation Centre, IPC Health, Roobotech · 2021 – 2023
Worked across business analysis, analytics, data cleaning, reporting, visualisation, automation, and process improvement, building a strong blend of technical and business capability.
Education
Professional Development Course, Information Technology
Monash College · 2022 – 2023
Focused on professional development in information technology, communication, and applied digital capability.
Master of Business Analytics
La Trobe University · 2019 – 2021
Built strong capability across analytics, business intelligence, data interpretation, and decision support.
Bachelor of Business Administration (BBA), Marketing
National University of Computer and Emerging Sciences · 2015 – 2019
Developed a foundation in business, marketing, communication, and commercial thinking.
Let’s Build Something Powerful
I’m interested in opportunities where architecture, AI, Salesforce, automation, and integration come together
to solve meaningful business problems. Whether you’re building a digital platform, modernising workflows,
or shaping a scalable technical roadmap, I’d love to connect.
